FAQ's

• Where can I buy items manufactured by Puritan Medical Products?

  For Distributors

  To find the Puritan product specialist in your area or to get all the details about becoming a full-line Puritan distributor in your market contact us today. Please note, a current resale certificate is required of all distributors in the United States.

  For Kit Manufacturers/OEM's

  To inquire about working with Puritan on your custom or customized product please click here. Please note that a Blanket Certificate of Exemption is required for all new OEM/Kit Manufacturers.

  For Consumers

  Please contact us for a list of distributors in your area or to obtain additional information on pricing and quotes.

• Is it possible to purchase one bag or box of product?

  All products are sold in full cases only.

• Where can I find a Puritan catalog?

  Please go to www.puritanmedproducts.com/puritancatalog

• Where can I find the dimensions of your products?

  Please access the dimensions provided on the respective product pages. Additionally, our comprehensive product catalogs also include detailed measurements for your convenience. If you have additional questions, please contact Customer Service at (800) 321-2313 or if outside the US or Canada (207) 876-3311.

• How do I obtain a Safety Data Sheet? (SDS)?

  Most Puritan products do not contain materials classified as hazardous under the provisions set forth in OSHA Hazard Communication Standard (HCS), 29 CFR 1910.1200 and therefore do not require an SDS. However, for products that do require one, refer to the product page. If you have additional questions, please contact Customer Service at (800) 321-2313 or if outside the US or Canada (207) 876-3311.

• How do I obtain a certificate of sterility or conformance?

  To obtain a certificate of sterility or conformance, please include the product number and lot number when you submit this form.

• What are the lead times for your products?

  In-stock products ship in 2-4 business days. For specific lead times please contact Customer Service at [email protected] or call (207) 876-3311.

• What are your freight or shipping terms?

  Puritan has implemented a $25 drop ship fee per order; this fee helps offset costs while allowing us to meet and exceed our customer’s shipping expectations. Shipping costs from our production facility are the responsibility of the purchaser. For more details, contact Customer Service at (800) 321-2313 or if outside the US or Canada (207) 876-3311.

• How can I track the status of my order or shipment?

  Feel free to contact Customer Service at [email protected] or if outside the US or Canada please call (207) 876-3311.

• How do I obtain a copy of my invoice?

  Feel free to contact Customer Service at (800) 321-2313 or if outside the US or Canada (207) 876-3311.

• What is your return materials policy?

  Please click here to view a copy of our returned materials policy.